We're here to help

The YSJSU advice service exists to support students in any way we think we best can, whether that’s helping you solve a problem directly or being able to signpost you on to the university or external support services best able to help you solve your problem.

Currently, we primarily deal with helping support students through academic processes such as exceptional circumstances, appeals, complaints, case consultations, standards reviews, and disciplinary or misconduct procedures. We can help you in understanding how the process works and what it is you need to do, such as gathering evidence for exceptional circumstances or considering your grounds for a complaint. We can also attend meetings, like a case consultation, with you as a supporter.

Don’t worry if your query isn’t about those processes, we’re always here to listen, advise and support no matter the situation. As well as that, we can potentially help refer you to the university support service, or even external support services, that may be best equipped to help you solve your query. Sometimes new and original problems brought to us can help other students down the line, as we now know what to do! As the service is developed, there will be more and more things we can offer to help and support you.

If you’re wishing to access the student advice service, you can email [email protected] or you can book a meeting with the Student Advice Coordinator via the YSJSU staff page as an ‘advice case’ on Mondays and Tuesdays 9-5 or Thursdays 2-7. If you can’t make any of those times, email and adjustments can potentially be made. You can meet with our team in person in the SU building, via an online Teams meeting, or even by phone if need be!

Support Hub

Support Hub

Academic Appeals

We can offer support and guidance if you are not satisfied with your results or a recent academic decision which affects your studies. Our team can help you to understand the appeals process and guide you through the process if it’s something that you wish to pursue.

Before you submit an appeal, be sure to contact us at [email protected], or calling us on 01904 876306. We might be able to resolve any misunderstanding and we can ensure that your appeal is appropriate.

You can find information on the appeals process at

Exceptional Circumstances

During your time at York St John, it’s possible that your studies may be affected by illness or unexpected events. We understand that these circumstances are out of your control and we can help to guide you through the University’s regulations.

You can find all information on exceptional circumstances at

If you have any queries please contact us at [email protected] or 01904 876306

Academic Misconduct

The big no no! Academic Misconduct can be separated into a number of categories which are all to be avoided..

This is also known as copying. This is often unintentional and comes down to a lack of understanding, but simply put, take this example:

The Students’ Union states that “All students are fundamental to our activities and purpose” (YSJSU, 2020)


The Students’ Union states that all students are fundamental to their core activities and purpose

The second would be classified as plagiarism. It simply means that you have used other peoples work and turned it into your own. Systems such as Turnitin exist to catch this sort of mishap.


Believe it or not, yes you can plagiarise yourself. Once an essay is submitted it is scholarly work. To use your own phrasing in an additional piece of work without correct referencing is known as ‘self-plagiarism’. (If you don’t like to big yourself up, you definitely should to avoid this).

Poor scholarship:

This is possibly the most common issue. This can simply come down to bad paraphrasing or bad referencing/no referencing. The difference between this and plagiarism is often defined by the quantity of it contained in the work. Poor scholarship is often infrequent in essays but that’s what sometimes makes it difficult to spot for you, the student.

How to avoid this…

Easy, CHECK, CHECK, CHECK your work. If you are unsure simply by looking scan it through Turnitin or other services which are available (such as Grammarly). It’s always better to be sure, even if you’ve pulled an all-nighter (please don’t) and on the umpteenth cup of coffee – checking is key.

If you are ever suspected of academic misconduct, please contact us for assistance at [email protected] or 01904 876306.


The Funding Advice Team are available to support you with financial issues that you could face during your time at University help you find funding and support you if your financial circumstances change. This includes access to hardship and opportunity funds, food vouchers and much more. Please don’t hesitate to contact them. To get in contact with them, you can call 01904 876 939 or email [email protected].

You can also find more at


Accommodation can be an exciting part of University life, but you might encounter situations where you need advice or support. Each year we run a housing fair to help you find new accommodation in York and we can support you with what to look for in a property. We also provide advice regarding housing contracts, to help highlight things you might want to consider before you sign.

The Accommodation Team at the University can help support you, whether you’re already living in University-managed residencies or you’re coming to University for the first time. To get in contact with them, you can call 01904 876660 or email [email protected].

Report & Support

At York St John University, we believe that sexual misconduct, sexual violence, sexual harassment, domestic violence and hate crime are never acceptable.

We work with the University to ensure that all staff, students and visitors to our campus can report something either anonymously or with contact details so you will get a response. Reports can be about an individual or a group of people.

For more information, report an incident or find support, visit