The SU Building is now closed, however staff are still available via email, further details regarding the current situation can be found here:

COVID-19 Advice for Students

COVID-19 Advice for Students

Published: 16th March 2020, 12:00pm

Last updated: Tuesday 24 March, 10:25


York St John Students’ Union is working closely with York St John University to monitor the ongoing COVID-19 (Coronavirus) pandemic and its impact, and taking measures to ensure the safety of our students and staff. This page will be regularly updated as the latest advice becomes available.

For wellbeing advice, please see our seperate FAQs here. The University’s latest advice for students and staff can be found here.

 

What are the symptoms of COVID-19 (Coronavirus)?

  • Tiredness
  • Difficulty breathing
  • High temperature
  • A continuous cough

For more information about symptoms, please see the advice from the NHS.

 

What should I do if I have symptoms of COVID-19 (Coronavirus)?

If you have any of the symptoms, you should stay at home for a minimum of 14 days. If you cannot cope with the symptoms or your condition does not improve, you should contact NHS 111.

 

Is the Students’ Union still open?

No. The Students’ Union and all building on campus are closed as of 9am on Tuesday 24 March. Support will continue to be available to students remotely, however, these will be operating in a limited capacity.

 

Will I still be able to get in touch with staff at the Students Union?

Yes. Students’ Union staff will be able to respond to enquiries in person, via email and over the phone. You can find the staff directory here.

 

Can I still access the advice service for academic appeals at the Students’ Union?

Yes. Students can access advice regarding academic appeals by contacting the Student Voice Coordinator. You can find the staff directory here.

 

I am an internation student, will my visa be affected?

Due to the ongoing COVID-19 (Coronavirus) pandemic, the Home Office will not take any compliance action against students who are unable to attend their studies. If you miss teaching because you are unwell, or because you are following advice about self-isolating or social distancing measures, this should not affect your visa.

If you need further assistance, you can contact the Coronavirus Immigration Helpline.

 

Are scheduled events at the Students’ Union still going ahead?

No. All events that were scheduled to take place at the Students’ Union have been cancelled. This includes Karaoke, Big Quiz, Easter Archie's Day, and events planned by Sports Clubs and Societies.

 

Will the Sports and Societies Dinners still take place?

No. The end of year dinners have been cancelled. Students should contact the Sports Coordinator or the Societies and Volunteering Coordinator if they require further guidance. You can find the staff directory here.

 

I want to book the Students’ Union for an event, can I still do this?

No. Until further notice, we are not taking bookings for events.

 

I am a member of a Sports Club, will fixtures still be played?

No. British Universities & Colleges Sport (BUCS) has suspended activities, both sporting and non-sporting, until Wednesday 1 April. Students should contact the Sports Coordinator if they require further guidance. You can find the staff directory here.

 

I am a member of a Sports Club or Society, should our activities be suspended?

Yes. Sports Clubs and Societies are advised to suspend all activities, including meetings, training and socials. Students should contact the Sports Coordinator or the Societies and Volunteering Coordinator if they require further guidance. You can find the staff directory here.

 

Will the Sports Club and Society photo day still take place?

No. The Sports Club and Society photo day on Wednesday 25 March has been postponed. Students should contact the Sports Coordinator or the Societies and Volunteering Coordinator if they require further guidance. You can find the staff directory here.

 

I am a member of a Sports Club, do I still need to return my playing kit?

Yes. However, the return and collection of playing kits has been postponed. This does not mean that members are eligible to keep their kit. Students should contact the Sports Coordinator if they require further guidance. You can find the staff directory here.

 

I have a WellU membership, are classes still running?

No. All classes have been suspended until further notice.

 

Can I still use the sports facilities at the University, such as the gym?

No. The University sports facilities are closed as of Friday 20 March. If you have a query regarding your gym membership, please contact YSJ Active.

 

Can I get a refund for my membership to a Sports Club, Society or WellU?

No. The Students' Union will not be issuing refunds for any memberships. Students should contact the Sports Coordinator or the Societies and Volunteering Coordinator if they require further guidance. You can find the staff directory here.

 

I bought a ticket to an event at the Students' Union, am I entitled to a refund?

Yes. All ticket purchases for events at the Students' Union will be refunded, this includes Varsity, Masquerade Ball and End of Year Dinners. Refunds will be available until further notice.

 

How can I claim my refund?

Refunds can be issued via bank transfer. To claim your refund, please contact the Finance Office with the following details:

  • Name
  • Student number
  • Bank account number
  • Sort code

Please note, refunds may take up to 4 weeks to be completed via bank transfer. Varsity ticket holders must return their Varsity t-shirt at the next available opportunity.

 

Important Contacts

  • University Main Reception: 01904 612512
  • University Finance: 01904 876870
  • University Wellbeing: 01904 876477
  • University Student Advice: 01904 876477
  • University Security: 01904 876444
  • University Accommodation: 01904 876660
  • University International Office: 01904 624624
  • University Chaplaincy: 01904 876606

For more important contacts, please see our directory.

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York St. John Students' Union
Lord Mayor's Walk
York, YO31 7EX

01904 629 816